Terms of service
Binastack is owned and operated by Eng. Ali Saad Al-Shomrani under a Freelance Work Document — Information Systems Technology, the licensed merchant whose name may appear on your bank statement when you pay.
By using binastack.com, placing an order or accepting a quote from Binastack, you agree to these terms. They supplement the "Basic terms" on the home page and the terms of any accepted quote. If they conflict, the terms of the accepted quote prevail.
1) Services and scope
We provide website and web system design and development, the internal documents system product, managed hosting, and additional services. The scope of each project is set in writing in the package and quote, and any request outside it is priced as an add-on before we carry it out. We do not currently offer mobile apps.
2) Ordering and contract
For fixed-price packages and services, a contract is formed when you pay the amount shown through the payment gateway, when placing the order or through the link sent to you. For the Platform and Large platforms packages, placing an order charges nothing and does not create a contract; a contract is formed when you accept the quote and pay the amount stated in it.
3) Prices and payments
Prices are in Saudi riyals, and VAT is applied when we are registered for it and is shown clearly. Fixed-price packages and services are paid in full as a single payment before work starts; the Platform and Large platforms packages have their payments set in writing in the quote. Online payment processing fees may apply and will be shown before you pay.
4) Timeline and revisions
The timeline starts when we receive payment and the content we need from you, and extends by as much as materials are delayed. The number of revision rounds is set in each package, and changing the idea or adding a new feature is priced as an add-on.
5) Your responsibilities
- Provide the content and information on time.
- You own, or are licensed to use, every text, image, logo or mark you provide, and you are responsible for them.
- Appoint one person to approve decisions and collect feedback.
- Pay according to the agreed schedule.
6) Acceptable use
We do not build or host anything that violates the laws in force in the Kingdom, including prohibited, fraudulent or rights-infringing content, and imitation of government marks or stamps or other people's stamps. We reserve the right to decline or stop any project that does.
7) Intellectual property
After full payment, ownership of the design and the source code we created specifically for you passes to you. Open-source libraries and tools, and licensed fonts and images, remain under their original licences. We reserve the right to show the work as a sample in our portfolio unless you ask otherwise in writing.
8) Accounts and hosting
A domain we register for you is registered in your name, and we manage it for you during the subscription and renew it through a payment link sent before it is due. With managed hosting your site runs in a separate project of its own on Binastack's client-hosting account; when the subscription ends, or whenever you ask, we move the project and domain to your accounts. Delivery packages without managed hosting are published on your own accounts, and you may remove our access at any time.
9) Support after delivery
We fix technical errors in our work free of charge during the support period stated in the package. This does not include changes or new features, which are covered by maintenance plans or a separate request.
10) Third-party services
Some services depend on external providers (payment gateways, messaging, domains, hosting, Google). These services are subject to their own terms and prices and may change at their discretion, and we are not responsible for their interruption or change.
11) Limitation of liability
We do not guarantee marketing results, search engine rankings or sales. To the extent the law allows, our liability for any claim relating to a particular service is limited to what you paid us for that service, and we are not liable for indirect damages or lost profit.
12) Cancellation and refunds
The "Cancellation and refund policy" published on our site applies.
13) Confidentiality and privacy
We treat your project information as confidential and process your data according to the "Privacy policy".
14) Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia. We try to resolve any dispute amicably first; if that is not possible, it is referred to the competent authorities in the Kingdom.
15) Changes and contact
We may change these terms, and a change applies to new orders from the date it is published. Contact: live chat from the “Start a chat” button · Email: support@binastack.com · WhatsApp: +966 50 543 3525.