Privacy policy
This policy explains how Binastack handles your personal data when you use binastack.com or order our services.
1) Who we are
Binastack is a service for designing, building and managing websites and web systems, owned and operated by Eng. Ali Saad Al-Shomrani under a Freelance Work Document — Information Systems Technology.
2) Data we collect
- What you enter yourself: your name, mobile number, email, business name and activity, and your project notes when you place an order or contact us.
- Your messages to us through the chat window, by email, or on our customer-service WhatsApp number (its link appears inside the chat when you ask for it). When you message us on WhatsApp we keep your number and WhatsApp display name with the conversation so we can reply, and messages pass through the WhatsApp Business Platform operated by Meta. Our team may also contact you on WhatsApp about your order, using the number you give us.
- Images and voice messages you send in the chat: images are kept with the conversation. Voice messages are converted to text by an external service and only the text is kept; we do not keep the recording.
- Payment data: we do not store your card numbers. Online payments are processed by a licensed payment gateway, and we keep only what billing requires (amount, date and transaction reference).
- Limited technical data recorded by our hosting and security providers for security and to run the site, such as network address and browser type.
- Your preferences (language, theme and your order form draft) are saved in your own browser.
3) How we use it
- To review your request, prepare a quote, deliver the service and communicate with you.
- To issue invoices and receipts and meet accounting and legal obligations.
- For technical support and to follow subscriptions and renewals.
- To protect the site and prevent abuse and fraud.
4) Who we share it with
We do not sell or rent your data. We share only the minimum necessary with the service providers we rely on to run the service, such as hosting, databases and security (Firebase and Cloudflare), email, the payment gateway, the provider of the automated assistant for support chats (Anthropic), which reads messages and images to reply to them, the voice-to-text provider (OpenAI), the WhatsApp Business Platform (Meta) when you message us on WhatsApp, and Cloudflare for domain availability checks. We may disclose data to official authorities where the law requires it. These providers may process data outside the Kingdom depending on where their servers are.
5) Retention
We keep data for as long as needed to provide the service, meet accounting and legal obligations and defend our rights, then delete or anonymise it.
Support conversations: messages you send through the chat window, WhatsApp or to our support email are processed by an AI-powered automated assistant (through an external service provider) and reviewed by our support team. They are kept for one year from the last activity and then deleted automatically, together with their images and the linked WhatsApp number. Meta keeps its own copy of WhatsApp messages under its policy.
6) Your rights
Under the Saudi Personal Data Protection Law, you may ask to access your data, correct it, have it destroyed once the purpose of processing has ended, and withdraw your consent where processing relies on it. Send your request through the contact details below and we will reply within a reasonable time.
7) Security
We use encrypted connections (HTTPS), limit access permissions to what is necessary, and enable two-step verification on admin accounts. No system is completely secure. If we discover an incident affecting your data, we will notify you and the relevant authorities as the law requires.
8) Local storage and cookies
We use your browser's local storage to keep your language, theme, order draft and support chat session. We do not use advertising trackers. If we add analytics tools in the future, we will update this policy before enabling them.
9) Children
Our services are aimed at businesses and adults, and we do not knowingly collect children's data.
10) Changes to this policy
We may update this policy and will change the "Last updated" date below when we do.
11) Contact
Contact: live chat from the “Start a chat” button · Email: support@binastack.com · WhatsApp: +966 50 543 3525.