Cancellation and refund policy
We write this policy plainly so you know before you pay what happens if you change your mind.
1) Cancelling before work starts
If you cancel before we start the work, we refund everything you paid, except any processing fees the payment gateway does not return and anything already paid to a third party on your behalf (such as a domain registration).
2) Cancelling after work starts
We calculate what was actually completed up to the cancellation date according to the project stages, and refund the rest of what you paid. We hand over what was completed if you ask and pay for it.
3) After delivery
Delivered digital services are not refunded once you accept them, unless they do not match the written scope and cannot be fixed within the free support period.
4) Subscriptions
- Domain: the registration fee is paid to the registrar, so it is not refundable once registration is complete.
- Hosting and maintenance: no refund for the period that has passed, and you can stop renewal at any time before its due date.
5) Online payment and fees
Payments are processed by the licensed Geidea gateway on behalf of Binastack, and your bank statement may show the name of Binastack's licensed merchant instead of the platform name. It is the same transaction. The licensed owner's name is listed in the terms and conditions.
If processing fees apply, they are charged to you as shown before payment, and the gateway may not return them on refund. We will make this clear before you pay.
6) How to request a cancellation or refund
Write to us with your order number and the reason. We review it and reply, and if a refund is agreed we return the amount by the same payment method. Banks and payment gateways may take additional time before it reaches you. Contact: live chat from the “Start a chat” button · Email: support@binastack.com · WhatsApp: +966 50 543 3525.
7) Invoices
If a tax invoice was issued and a full or partial refund is agreed, we issue the appropriate credit note as the regulations require.